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Appointments                                                           

Please contact the surgery on 01204 665588 to book an appointment

• St. Helens Road – Telephone: 01204 665588 to make an appointment. The office is open daily between 08:30 –19:00 Monday – Thursday and 08:30 – 18:30 on Fridays.
• At Southbrook - Telephone: 01204 363600. The office is open daily between 08:30 – 12:30. After 12:30 please ring the St. Helens Road surgery to make an appointment.

All doctors work at both surgeries; please ring the appointments number for availability. For more information regarding the appointment system please pick up an Appointments Bulletin from the waiting room.

Emergencies & Enquiries

During normal surgery hours call: St. Helens Road on 665588 or Southbrook on 363600.

Telephone Consultations

If you wish to speak to the Doctor please ring the surgery and ask for a telephone consultation. These can be used for queries about your results, medications, sick notes or other minor illnesses.

Extended Hours

For patients who are unable to come to the surgery during normal surgery hours, we are now offering a small number of late night appointments Monday - Thursday evenings at our St. Helens Road surgery for the doctor or practice nurses. Should this apply to you please contact reception. Please use this facility appropriately.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling 01204 665588 before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced).