Practice Charter

What you can expect from the practice:

    • You will be treated with respect by all Doctors, Nurses and staff.

    • All personal and medical information will be treated with the utmost confidentiality.

    • We aim to treat your problems effectively and as quickly as possible. We would wish to involve you in your choice of treatments and provide a full explanation of these.

    • We aim to offer access to with a GP within 48-hours, however if you wish to see a particular doctor, waiting times may be longer.

    • You are allowed to see your medical records, but this is subject to limitations within the law.

What the practice expects from you:

    • Please treat the Doctors, Nurses, staff and other patients with respect and politeness.

    • Please cancel any appointments that you cannot attend.

    • Please be punctual and arrive in time for your appointment.

    • Remember that appointments are 10-minutes and that other patients are waiting. If you have a lot of problems either book a longer appointment or a further appointment.

    • Please do not discuss other patients during your appointment.

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