What you can expect from the practice:

• You will be treated with respect by all Doctors, Nurses and staff.

• All personal and medical information will be treated with the utmost confidentiality.

• We aim to treat your problems effectively and as quickly as possible. We would wish to involve you in your choice of treatments and provide a full explanation of these.

• We aim to offer access to with a GP within 48-hours, however if you wish to see a particular doctor, waiting times may be longer.

• You are allowed to see your medical records, but this is subject to limitations within the law.

What the practice expects from you:

• Please treat the Doctors, Nurses, staff and other patients with respect and politeness.

• Please cancel any appointments that you cannot attend.

• Please be punctual and arrive in time for your appointment.

• Remember that appointments are 10-minutes and that other patients are waiting. If you have a lot of problems either book a longer appointment or a further appointment.

• Please do not discuss other patients during your appointment.